> GAdvance Agent Desktop

Increasing Customer Satisfaction

The smart way to increase performance: GAdvance Agent Desktop gives your agents the information they need to deliver perfect service – elegant and intuitive data support, with a rapid learning curve. Many feature improvements compared with conventional CTI Clients.

 

GAdvance Control Center
Lose stress. Gain time.

GAdvance Enterprise Insight
Looking smart for you.

GAdvance Foundation Services
Securing greater efficiency.

Integrated Satisfaction.

GAdvance Agent Desktop can be seamlessly integrated into even the largest CTI contact center environments, and is configurable per agent. It offers all the latest telephony functions, including conferencing, transfer, and automatic number pre-processing from leading 3rd-party systems such as Siebel, Salesforce, SAP, Microsoft CRM and many more. This gives your agents valuable heads-up information, often showing the reason behind the call. Has there already been written or fax communication? Who has previously spoken to the customer? Could this be an up-sell opportunity?

GAdvance Agent Desktop creates joined-up
customer contact, generating additional business

Better Service, Higher Revenues.

Continually updated individual and group utilization figures keep your agents on the ball, leading to better service. For example, if no qualified team members will be available for some time, agents can arrange a call-back appointment. “Phone rage” becomes a thing of the past. The customer feels valued. GAdvance Desktop also shows how long a customer has been waiting, so agents are prepared for frustrated callers and can begin to defuse any resentment with that very first greeting.

Advantages for Your Business

  • Increased agent productivity by up to 10%
  • Compelling ROI period - as short as 6 months
  • Higher performance and self-confidence for your agents
  • Significant improvements in customer satisfaction
  • Increased customer loyalty
  • Real-time statistics give your sales team vital indicators
  • Simple, easy-to-use interface

 

Advantages for Your IT Department

  • Out-of-the-box solution minimizes cost
  • Standards-based Architecture avoids risky time-consuming integration
  • Intelligent administration design guarantees high scalability
  • Over 20 unique advanced features

Download

Details of the GAdvance Agent Desktop.

> PDF download