> GAdvance Control Center

Striving for Efficiency

Optimal management and utilization of different skill levels is absolutely crucial for customer satisfaction. Every caller must be routed to an appropriately skilled agent as quickly as possible.

This is a demanding and often stressful task, usually running to a very tight schedule. You can be working late into the night, updating skills, to be ready for the dawn onslaught of callers.

GAdvance Agent Desktop
Better service, higher revenues.

GAdvance Enterprise Insight
Looking smart for you.

GAdvance Foundation Services
Securing greater efficiency.

Lose Stress. Gain Time.

GAdvance Control Center gives you full command of your skills-based routing strategies, in the most efficient and effective way. You don’t need to be a programmer or a specialist to win the day. Agents can be marshaled with a few mouse-clicks. Skills can be deployed across several groups and locations, even across different contact centers. Peak and overflow handling can be dramatically improved.

GAdvance Control Center:
Keeping your skills in trim. No sweat!

Skill-Handling Genius.

Quickly create configuration templates for managing your agent and group skills. Set them for specific times or dates, greatly simplifying your daily tasks: you can fully automate configuration changes, such as weekend shifts when fewer agents are available. Think how much time you’ll gain!

Deep Insight.

GAdvance Control Center is fully auditable. Every configuration change can be documented. Properly authorized staff can inspect these records at any time, and follow the whole chain of events.