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The GAdvance Productivity Suite

Comprehensive high- and low-level visibility of all processes in CTI-based contact centers, greatly simplified administration through efficient control interfaces, all-round performance improvements. It’s Contact Marketing, but not as you know it! >> Learn more


GAdvance Agent Desktop
GAdvance Agent Desktop
GAdvance Control Center
GAdvance Control Center
GAdvance Enterprise Insight
GAdvance Enterprise Insight
GAdvance Foundation Services
GAdvance Foundation Services

360° Performance Increase
100% integrated

You probably don’t have time to talk to us. You’ve got 5000 callers on hold, and your agent skills urgently need updating to keep your routers running optimally. Your CTI applications are barely afloat on the flood of calls, and under the surface they’re no doubt inseparably entwined as so often, making it quite impossible to extract the key indicators you need for a complete up-to-the-minute picture. Relax! You’ve found VoicInt, so you’re very close to a solution for your problems. Let’s have a closer look at those problems, shall we?


Is Your Contact Center Caught in the IT Trap?

Almost no other industry is undergoing such a massive software upheaval as the Contact Marketing sector. There’s constant pressure to integrate new solutions, just to keep up with the ever-increasing demands for performance and flexibility. In this situation, system down-time and disruption are quite literally programmed in.

Arch Enemies of Efficiency

  • Disjointed Data Sources
    Partial or irrelevant data undermines accurate monitoring. The causes of poor performance remain buried.
  • Inadequate Service
    Poorly provisioned workplaces lead to poorly informed agents, which in turn lead to frustrated customers.
  • Ill-Considered Point Solutions
    IT applications which are not seamlessly integrated can fail to deliver on promised scalability and performance.
  • Admin Overload
    Limited tools hinder the flexible processes they should be helping. Incomplete views of processes and resources make it impossible to react quickly and effectively.