> GAdvance Productivity Suite
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The GAdvance Productivity Suite provides an out-of-the-box solution for any CTI-based contact center. From remote administration of entire contact center clusters, through radical simplification of routine operations, to powerful optimization of the actual agent’s environment - the GAdvance Productivity Suite unleashes the full power of Genesys & Co, achieving the sort of step-change in efficiency and performance that you only dreamed of before.
What‘s in it for you? Transparent processes, higher throughput, motivated agents, satisfied customers - and of course higher revenues! (At the end of the day, inner beauty is only really interesting if it’s reflected in the balance sheet, right?)
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- Seamless integration with your CTI platform and CRM systems, thanks to our Service Oriented Architecture (SOA)
- Performance Control Center for comprehensive data on the state of all your contact center processes - in real time
- Reduces, simplifies and automates time-consuming administrative tasks, making more time for the important things - your customers!
- Proven real-time performance, even for XXL contact centers
The GAdvance Productivity Suite lets you understand your contact center performance,
and to sustain increased productivity and added value through integrated process management
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