When your motto is “Making business more efficient”, your service has to live up to that promise. Effective action is crucial. VoicInt has learned this the hard way, through many years of experience as a service provider for the Genesys platform. Our labors have included Genesys installation and operational support. We have implemented and optimized numerous Genesys-based contact centers. But we’re not just Genesys specialists: we cover all requirements and processes involved in CTI-based contact marketing. This know-how gives us a big advantage in developing new solutions, and pays dividends in our flexible and effective service delivery for the GAdvance Productivity Suite.

Our Professional Services and consulting teams focus on key areas of communications technology. Our core competence is end-to-end design, and translating this into smooth-running implementations with proven ROI. We are not ruled by “man days”. We have confidence in the performance of our products, the power of standards, and the potential for knowledge transfer between us and our customers. The speed, cost and quality of the solution are the scales we measure ourselves against.

Our expertise lies therefore in several areas:

• Agent desktop
• Real-time monitoring
• Historical reporting
• Data Warehouse and Business Intelligence integration
• Routing
• Genesys Voice Platform